Changing the entire way things were carried out in your office is a very difficult situation. The way things were done will be what the employees will be asking for. They will most probably try to avoid the change in the process. You will also have technical difficulties of carrying out operations as they were previously carried.
So when you are upgrading your procedure there are many things that you have to face. And here some of the important things to know when upgrading!
The employee resistance to change
When employees hear the word change in the procedures, like they have been channeled to oppose any change they resist the change. Most often they are not even aware of what the change is and how it will affect them! It is best that the employees are not left in the dark until the last moment. You should always keep them informed of any change going to take place at least by informal means like the grapevine communication method! Always being in the change little by little. Because only then will the employees not feel that the entire procedure has been changed.
Customers of the business
The customers of the business will also be undoubtedly affected by any changes in the way the entire business operations take place. Which is why it is very important that you keep them informed of the changes in the operations. If there are any new aspects in the ordering methods then the customers should be informed of it early on. If you are installing a biometric thumb scanner at the entrance of the door you should ensure that a proper reception or lobby area is available for them to wait in. And also there is a proper process in place to inform the relevant person off the customers arrival!
Training and implementation
One of the main reasons why employees exist the change is because they are unable to use the new upgrades as expertly as expected. Most of them might even be afraid of using a technological upgrade that might have taken place. You must always give the appropriate employees the trainings they require to use the new upgrades as smoothly as possible. Don’t implement all the changes at once. You can have a phased implementation or parallel implementation of having the existing procedure running whilst implementing the new one. Having a biometric fingerprint reader in place to record attendance will make the staff worry more about getting late to work. Those who come late may even oppose the idea. But by implementing it you will be able to stop late comers or punish them by having electronic proof!
The entire operations of the business may or may not change. But when a change is going to take place, you should always first take things as slowly as possible. Avoid getting in to a rush to make the changes. Keep in mind that, ‘slow a d steady, wins the race!’